1. INFORMATION WE COLLECT
When you use the 313 Crate Co. website, submit a reservation request, contact us, or use our services, we may collect information you voluntarily provide, including your name, email address, telephone number, delivery address, requested delivery date, selected rental package, delivery instructions, and other information you choose to provide.

2. HOW WE USE YOUR INFORMATION
We use information collected through our website and services to process and review reservation requests, communicate with customers, coordinate deliveries and pickups, provide customer service, manage rentals, process payments when applicable, maintain business records, improve our website and services, prevent fraud or misuse, and comply with applicable legal obligations.

3. RESERVATION REQUESTS
Information submitted through our reservation form is used to evaluate availability and communicate with you regarding your requested rental. Submission of a reservation request does not by itself constitute a confirmed reservation.

4. EMAIL, PHONE & SERVICE COMMUNICATIONS
We may use the contact information you provide to send communications related to your reservation, including confirmations, scheduling information, delivery or pickup updates, payment information, changes to your rental, and responses to customer-service inquiries.

We may also contact you when reasonably necessary to administer an existing or requested rental. Transactional communications relating to your service are separate from promotional marketing communications.

5. PAYMENTS
When online or electronic payments are offered, payment transactions may be processed by third-party payment processors. 313 Crate Co. does not necessarily receive or store complete payment-card information. Payment providers process information according to their own privacy and security practices.

6. WEBSITE PLATFORM & SERVICE PROVIDERS
Our website is currently hosted and operated using Wix and related services. Information submitted through the website may therefore be processed or stored using Wix systems and other service providers necessary to operate our website and business.

We may use other trusted service providers for services such as email delivery, payment processing, website analytics, customer communications, hosting, and business administration.

7. COOKIES & ANALYTICS
Our website and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic and usage, maintain security, and improve performance.

Certain cookies may be necessary for the website to function. Other analytics or marketing technologies may be subject to choices provided through the website or your browser.

8. HOW WE SHARE INFORMATION
We do not sell customer personal information as part of our ordinary business operations.

We may share information with service providers when reasonably necessary to operate our website, process transactions, communicate with customers, provide rentals, maintain business systems, or comply with legal requirements.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect our rights or property, investigate suspected fraud or misuse, or protect the safety of our customers or others.

9. DATA RETENTION
We may retain customer and reservation information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business operations.

10. DATA SECURITY
We use reasonable administrative and technical measures, along with the security features provided by our service providers, to help protect information under our control. However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.

11. YOUR INFORMATION & CHOICES
You may contact 313 Crate Co. to ask about personal information you have provided to us or to request that inaccurate contact information be corrected.

You may also request deletion of personal information where appropriate, subject to information we may reasonably need to retain for completed transactions, legal obligations, fraud prevention, dispute resolution, or other legitimate business purposes.

12. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties. 313 Crate Co. is not responsible for the privacy practices, content, or security of third-party websites.

13. CHILDREN'S PRIVACY
313 Crate Co.'s services are intended for adults arranging moving and rental services. We do not knowingly solicit personal information from children under 13 through our reservation services.

14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements. The current version will be posted on this page with its effective date.

15. CONTACT US
If you have questions about this Privacy Policy or how 313 Crate Co. handles information, please contact us using the contact information provided on our website.